MineHeroes FAQ

Discussion in 'Discussions' started by Reflective, Oct 4, 2017.

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  1. Reflective

    Reflective Well-Known Member
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    Unfortunately, I don't have a copy of the old FAQ thread so this may differ from it. I've tried to remember what was included in it and I still have some notes from when I was writing it the first time, so hopefully it will still be of use :)

    How do I get the attention of staff for help with an issue?
    Luckily, we have a number of support forums where you are able to contact us, and each forum has a specific purpose. The support forums are as follows:
    • Bug Reports: If you have experienced an in-game or forums bug that requires the attention of senior staff, please submit a support ticket here. The bug will be looked into and any necessary action will be taken.
    • Queries and General Support: If you have any minor issues or questions that you would like to bring up to a staff member, please submit a support ticket here.
    • Purchase Support: If you are having any purchase related issues, please submit a support ticket here.
    • Grief Support: If you have been griefed on Survival, Skyblock, Prison or Creative, please submit a support ticket here. We will do our best to rollback the damage (if possible).
    • Player Reports: If you come across a player who is breaking the rules, please submit a support ticket here. The player will be dealt with if there is sufficient evidence of them breaking any rules.
    • Ban Appeals: If you wish to appeal your ban for a chance to rejoin the network, please submit a support ticket here. Please note:
      • If your ban is permanent and justified, you will need to wait at least 1-2 months before appealing.
      • False bans can be appealed for straight away.
      • Temporary bans cannot be appealed for unless they are false.
      • Some offences, such as DDoS threats and advertising, are unappealable.
      • Offences related to hacked clients or illegal modifications are automatically considered valid if not appealed for in 1 week.
      • Offences not related to hacked clients or illegal modifications are automatically considered valid if not appealed for in 1 month.
    • Staff Reports: If you believe a staff member is not doing their job properly, please submit a support ticket here.
    To contact us in-game, you can use /report [player] [reason] (to report a player who is breaking the rules), or use /msg [player] to send us an in-game private message. Quite a few staff member are also active on the likes of Teamspeak and Discord, so you can contact us there if you feel like it. Finally, you can start a private conversation with us here on the forums, or write a message on our forums profile.

    How do I join the MineHeroes Teamspeak server?
    First of all, you'll need to download Teamspeak if you haven't already. You can do so from here: http://teamspeak.com/en/downloads. Once downloaded, installed, and set-up, you can join our Teamspeak server with the IP "ts3.mineheroes.net".

    How do I join the MineHeroes Discord server?
    Unlike Teamspeak, you are not required to download anything in order to access our Discord server. Simply go to: http://mineheroes.net/discord. From here, you will be able to join our discord server.

    How do I become a staff member?
    All staff members start out as Helpers, and you can only apply for this position when applications are open. Applications open every few months, so keep an eye on the Announcements forum for updates regarding staff applications. If you have any questions regarding the staff application process, feel free to contact a staff member. More information on Helper requirements as well as useful advice can be found here.

    How do I apply for the Youtuber/Streamer tag?
    There is currently no way to apply for the tag on the forums, however you can email [email protected] if you are interested in applying. The requirements are as follows:
    • An active Youtube or Twitch account.
    • At least 5 videos or 1 livestream on Mineheroes.
    • At least 1000 subscribers on Youtube or 500 followers on Twitch.
    • Being willing to upload MineHeroes content at least once every 2 weeks.
    How can I get tokens and what are they used for?
    You can obtain tokens by purchasing from the store or from server events, such as Easter events, Christmas events, or karaoke. Tokens are a global currency on the network, and you can use them to buy things such as platinum crate keys, spawners, money, experience, and tags. You can check what you can buy on a specific gamemode by using the /token shop command.

    How can I get gems and what are they used for?
    You can obtain gems by playing Minigames (Survival Games, Skywars, Nexus), and you can use them to purchase various perks in these gamemodes. Gems can also be used to purchase gem crate keys on gamemodes of your choice.

    What is Hero Level and how do I increase mine?
    Your Hero Level is basically a representation of your dedication to the server. It can be increased by opening crate keys, being active and completing daily missions.

    Is scamming allowed on the network?
    Scamming is allowed on Prison, Factions, OPPvP, and KitPvP. It is not allowed on Skyblock or Survival, and you will be punished if you are caught doing so. Cross-server scamming is allowed regardless of the servers that the trades took place on. Scamming involving store items is also disallowed.

    If anyone feels that there is anything I missed or should add to this, feel free to let me know :)
     
    #1 Reflective, Oct 4, 2017
    Last edited: Dec 4, 2017
    • Informative Informative x 3
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  2. BasicallyLouis

    BasicallyLouis Well-Known Member
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    Really nice guide @Reflective, really well organized and it has really good information for players to take on board if they weren’t already previously aware of it - especially in regards to the ban appeals process.
     
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  3. BasicallyKyle

    BasicallyKyle Well-Known Member
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    Very nice guide! I love how organized it is and how it's short but gets to the point of what players need to know. Again, wonderful job! :)
     
  4. 9e1

    9e1 Well-Known Member
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    is scamming allowed on creative
     
  5. Leaxvx

    Leaxvx Well-Known Member
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    That's unfortunate that you didn't have the old one saved, but thank you so much for taking your time to remake it! It will definitely help many players :) It's also so organized and visually pleasing lol
     
  6. Reflective

    Reflective Well-Known Member
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    Added hyperlinks for support forms and stickied.
    How does one scam on creative? :confused:
     
    • Agree Agree x 2
  7. 9e1

    9e1 Well-Known Member
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    ive lost 3 stacks diamonds :(
     
  8. Reflective

    Reflective Well-Known Member
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    I'll give them back, don't worry.
     
  9. 9e1

    9e1 Well-Known Member
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    can u ban scammer ?
     
  10. Vineet

    Vineet Well-Known Member
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    | Happy Easter |
    Well done Ref.
     
  11. Leaxvx

    Leaxvx Well-Known Member
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    oh noes, how ever will you get them back o_O
     
  12. 9e1

    9e1 Well-Known Member
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    ikr
     
  13. GinioJWZ

    GinioJWZ Well-Known Member
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    @Reflective, there are also scammers who scam you items in game for a purchase from the MineHeroes store. I once got scammed and when I reported, the person got dealt with. Maybe you should add that such scamming is not allowed?

    The thread is very good, though!
     
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  14. Reflective

    Reflective Well-Known Member
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    Added, Thanks! :)
     
  15. fusionsx

    fusionsx Active Member
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    Shame that the old post got deleted but still a good and informative post which will help new players understand how the server works. Good Job :)
     
  16. MushPeas

    MushPeas Well-Known Member
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    Could you make one of the MineHeroes forum post ranks? :D Thanks <3

    Nice FaQ also! :D
     
  17. Bionic_X_Legend

    Bionic_X_Legend Well-Known Member
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    Nice faq :) yup I like faqs
     
  18. Valgari

    Valgari Well-Known Member
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    oooh mr @Reflective what a Wonderful thing you have created here...
     
  19. Vixenly

    Vixenly Well-Known Member
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    Maybe involve that the players aren't allowed to say it in chat ;)

    Maybe add: Scamming is at your own risk!
     
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